Shipping policy

Last Updated: 15-June-2026

Thank you for shopping with us. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders are not processed, shipped, or delivered on weekends or public holidays.

  • During peak seasons, promotions, or holidays, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email with tracking information, where available.

Shipping Rates

Shipping costs are calculated at checkout based on the delivery location, shipping method selected, and order value.

Any applicable shipping charges will be clearly displayed before you complete your purchase.

Delivery Timeframes

Estimated delivery times may vary depending on your location:

Destination Estimated Delivery Time
Domestic Orders 3–7 Business Days
International Orders 7–21 Business Days

Please note that these are estimated delivery times and are not guaranteed.

International Shipping

We ship to select international destinations.

For international orders:

  • Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by local authorities.

  • Customs processing may cause delays beyond our estimated delivery timeframes.

  • We are not responsible for delays caused by customs clearance procedures.

Order Tracking

Once your order is shipped, tracking details will be provided via email, allowing you to monitor your shipment's progress.

Please allow up to 24–48 hours for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

  • Delivery delays may occur.

  • Additional shipping charges may apply for reshipment.

  • We are not responsible for orders lost due to incorrect or incomplete addresses provided at checkout.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is under the carrier's control.

If your package is lost, delayed, or marked as delivered but cannot be located, please contact us and we will assist in working with the carrier to investigate the issue.

Damaged Shipments

If your order arrives damaged:

  1. Take photos of the package and damaged item(s).

  2. Contact our customer support team within 7 days of delivery.

  3. Include your order number and supporting photos.

We will review the issue and work to provide a suitable resolution.

Shipping Restrictions

We reserve the right to limit or refuse shipments to certain regions, countries, or addresses where delivery is unavailable or restricted.

Contact Us

If you have any questions regarding shipping, delivery, or order tracking, please contact our customer support team for assistance.